Chat with Oliver
Hi, I’m Shibo Li. You can call me Oliver.
Strategic Senior Product Designer based in New York with over three years of experience in problem-solving. I specialize in transforming complexity into clarity through user-centered workflows, design structure while balancing functionality and aesthetics. I always thrive in teams that value trust and collaboration.
Currently at CBRE Group (Fortune 200 company)
Senior UX Designer
03/20/2025 - Present
UX Designer
05/09/2022 - 3/19/2025
CBRE INTEGRATED FACILITITIES MANAGEMENT
Key Achievements
Improving overall discoverability by 24.4% and Ease of Use (UEM) by 13.6%
Contributing to a 30%-40% decrease in call-backs to the Call Center in one year
Achieving a 44% time reduction for the self-service submission process
Achieving an 18% reduction for the call center while increasing Feedback Satisfaction by 65%
WORKPLACE EXPERIENCE PLATFORM (CBRE)
UX/UI Design Intern
06/01/2021 - 08/10/2021
Collaborated with cross-functional team to explore Recommendation Engine Solutions and provided the unique selling point at the early stage to increase organizational effectiveness for clients.
UX/UI Design Lead
Our client, Deloitte’s Government and Public Services (GPS), offers portfolios that focus on helping organizations manage and sustain their performance through their most valuable asset: their people.
